Account & Data Deletion

This page explains how to delete your GenzSwag customer account, or specific data we hold about you, for anyone who wants to know before installing the app, or who no longer has it installed.

Delete your account

1. Open the GenzSwag app and sign in.
2. Go to Account.
3. Tap Delete my account.
4. Confirm. You can optionally tell us why.

If you cannot access the app, contact our Grievance Officer using the details published in the footer below, with the phone number your account uses, and we will action the request for you.

Once processed, your account and the personal data linked to it — your name, phone number, addresses, and order and browsing history — are deleted. You are signed out on every device and cannot sign back in with that phone number.

Delete specific data without deleting your account

You do not have to delete your whole account to remove information you no longer want us to hold. Saved delivery addresses can be removed any time from Your Account → Addresses in the app. For anything else — order history, search history, or any other personal data — contact our Grievance Officer and tell us what to delete. We will remove it and confirm back to you.

How long it takes

Deletion requests are completed within 72 hours of us receiving them.

See also our Privacy Policy for how we handle personal data more generally.